Grant Sitecore Support Engineers access to your organization and all apps to resolve technical issues. To revoke access, click "Disable Access".
Support Access
Sitecore Support Access
This function is authorized to be worked by Owner or Admin in Sitecore Cloud Portal.It is disabled by default when you open the administration page.

Click on the button in the upper right corner to access support.

This feature can be enabled or disabled at any time, so if technical investigation by support is required, the process is to enable it and create a support ticket.